Last updated: September 17, 2026
This Supplier Privacy Policy describes how TourVigator ("TourVigator", "we", "us", or "our") collects, uses, stores, protects, and discloses Personal Data relating to activity providers, tour operators, guides, attractions, businesses, and other travel service providers who register, apply, or operate as Suppliers on the TourVigator Platform ("Suppliers" or "you").
TourVigator is registered and based in Zanzibar, Tanzania, East Africa. Our Platform is available internationally and may allow Suppliers located in Tanzania or in other countries around the world to list and sell Activities to travelers.
"Personal Data" means information relating to an identified or identifiable natural person. Depending on your relationship with TourVigator, this may include information provided by you during registration, verification, communication, booking, payment, payout, account management, or use of the Supplier Portal.
Where information relates solely to a legal entity or company and does not identify an individual, it may not constitute Personal Data. However, information about directors, owners, employees, representatives, beneficial owners, or other individuals associated with a Supplier may constitute Personal Data.
This Privacy Policy should be read together with our Supplier Terms and Conditions and other applicable Platform policies.
This policy has been drafted in English. Any translation is provided for convenience. Where permitted by applicable law, the English version will prevail in the event of an inconsistency.
The entity responsible for processing Supplier Personal Data in connection with the Platform is:
Controller: TourVigator
Location: Zanzibar, Tanzania, East Africa
Contact: https://tourvigator.com/de/contact
Depending on the nature of a particular processing activity, TourVigator may act as a controller, joint controller, processor, or service provider where required or recognised by applicable data protection law.
This policy applies to Personal Data collected from Suppliers, prospective Suppliers, Supplier representatives, owners, directors, authorised users, employees, and other individuals who interact with TourVigator on behalf of a Supplier.
If you provide Personal Data about another individual to us, you should ensure that you have a lawful basis or appropriate authority to provide that information where required by applicable law.
The Personal Data we collect depends on how you interact with TourVigator and which Supplier services, features, payment methods, verification procedures, or Platform tools you use.
We may process Personal Data for purposes including:
When you register as a Supplier, we may collect information such as:
We use this information to establish and manage your Supplier relationship, operate the Supplier Portal, process bookings and payouts, perform verification, prevent fraud, and comply with applicable legal and regulatory requirements.
To protect travelers, Suppliers, payment systems, and the TourVigator marketplace, we may require verification of Supplier identity, ownership, business registration, or other information.
Depending on the Supplier and jurisdiction, verification information may include:
Verification information may be processed by TourVigator and, where appropriate, by authorised third-party verification, compliance, fraud-prevention, or payment service providers.
When you create and manage Activities on the Platform, we may collect information about your business and Activities, including descriptions, photographs, videos, pricing, availability, destinations, meeting points, schedules, policies, contact details, participation requirements, and other information submitted through the Supplier Portal.
Some Supplier information may be displayed publicly or shared with customers where necessary to operate the marketplace and facilitate bookings.
Suppliers should not upload unnecessary Personal Data belonging to customers, employees, guides, or other individuals unless there is a lawful and legitimate reason to do so.
TourVigator may provide communication tools that allow Suppliers, customers, and our support teams to communicate about bookings, Activities, and customer service matters.
Communications sent or received through the Platform may be processed, stored, and reviewed where reasonably necessary for customer support, dispute resolution, fraud prevention, security, quality control, abuse prevention, or compliance with applicable law.
Suppliers should not use Platform communication tools to request or share unnecessary sensitive personal information or to circumvent the Platform's booking and payment systems.
We may collect Personal Data when you contact Supplier Support by email, telephone, messaging, support ticket, or other available communication channel.
This may include your contact details, account information, correspondence, technical information, booking information, and other information you voluntarily provide while requesting support.
To process Supplier payouts and related financial transactions, TourVigator may collect and process financial and payment-related information.
Depending on your location, payout currency, payment method, and applicable financial arrangements, information may be shared with authorised payment processors, banks, financial institutions, mobile-money providers, payment networks, or other financial service providers.
Payment providers may process information according to their own privacy policies and applicable legal requirements.
TourVigator does not require Suppliers to provide payment information that is unnecessary for the relevant payment or payout service.
We may use Supplier contact information to send important administrative and service communications, including account notices, security alerts, booking information, payout information, Platform updates, policy changes, and operational announcements.
Where permitted by applicable law, we may also send newsletters, surveys, product announcements, educational material, promotional communications, or other marketing messages relating to TourVigator and its services.
Where consent is required for direct marketing, we will seek the appropriate consent. You may unsubscribe from marketing communications using the available unsubscribe mechanism or by contacting us.
Depending on the applicable law and the nature of the processing, we may process Supplier Personal Data on one or more lawful bases, including:
Your Personal Data may be shared with third parties where necessary to operate the Platform, provide services, fulfil bookings, process payments, verify Suppliers, or comply with legal obligations.
TourVigator is based in Zanzibar, Tanzania, but our Platform operates internationally. Suppliers may be located in different countries, customers may travel internationally, and our service providers may operate infrastructure or provide services from different jurisdictions.
As a result, Personal Data may be accessed, processed, stored, or transferred across national borders.
Where applicable, we will take reasonable steps to ensure that international transfers and disclosures are handled in accordance with applicable data protection requirements and appropriate safeguards.
Different countries may provide different levels of legal protection for Personal Data. Additional information about international processing may be provided where required by applicable law.
We use reasonable technical and organisational measures designed to protect Supplier Personal Data against unauthorised access, alteration, disclosure, loss, misuse, or destruction.
Security measures may include access controls, authentication, encryption where appropriate, monitoring, logging, backups, infrastructure security, and other measures appropriate to the nature and risk of the information processed.
No internet-based system can be guaranteed to be completely secure. Suppliers are responsible for maintaining the security of their account credentials and notifying us promptly of suspected unauthorised access.
We retain Supplier Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including to maintain the Supplier relationship, provide Platform services, process bookings and payouts, prevent fraud, resolve disputes, enforce agreements, and comply with legal, accounting, tax, and regulatory obligations.
Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
When Personal Data is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable retention obligations.
Depending on the country where you are located and the applicable data protection law, you may have certain rights regarding your Personal Data.
To exercise your rights, you may contact us here .
Right to Access
You may have the right to request confirmation of whether we process your Personal Data and to obtain a copy of relevant Personal Data.
Right to Rectification
You may have the right to request correction of inaccurate or incomplete Personal Data.
Right to Erasure
In certain circumstances, you may have the right to request deletion of your Personal Data. This right may be limited where we are required to retain information by law or for legitimate purposes.
Right to Restriction
In certain circumstances, you may have the right to request that processing of your Personal Data be restricted.
Right to Data Portability
Where applicable, you may have the right to receive certain Personal Data you provided to us in a structured and commonly used format.
Right to Object
Where applicable, you may have the right to object to certain processing, including processing based on legitimate interests or direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you may have the right to withdraw your consent. Withdrawal does not affect processing that occurred before the withdrawal.
Right to Complain
Where applicable, you may have the right to lodge a complaint with a competent data protection or supervisory authority.
We may use automated tools or systems to help identify suspicious activity, fraud, security threats, duplicate accounts, payment risks, or other Platform misuse.
Where applicable law provides rights concerning solely automated decision-making or profiling, we will respect those rights.
The Supplier Portal and related services may use cookies and similar technologies for authentication, security, preferences, analytics, performance, and other legitimate Platform purposes.
Further information about cookies and applicable choices is available in our Cookies & Marketing Policy .
We may update this Supplier Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, business operations, or privacy practices.
Where changes are material and applicable law requires notice, we will provide reasonable notice through the Supplier Portal, email, or another appropriate communication method.
We encourage Suppliers to review this policy periodically to remain informed about how Personal Data is processed.
If you have questions, concerns, or requests regarding this Supplier Privacy Policy or the processing of your Personal Data, you can contact us here .
If you are a traveler or TourVigator customer, please refer to our Customer Privacy Policy .
