Refund timelines depend on how you paid and your bank's processing time.
Refund timelines
- Credit/debit card: 5–10 business days after the refund is processed
- Mobile money (M-Pesa, Airtel, Tigo): 1–3 business days
When is a refund processed?
We process refunds within 3–5 business days of approving your cancellation or refund request. You'll receive an email confirmation when the refund is processed.
I haven't received my refund
If it's been more than 10 business days since your refund was processed and you haven't received it:
- Check with your bank — sometimes refunds take longer to appear
- Contact our support team with your booking reference: help@tourvigator.com or +255 767 405 090
Note: Refunds can only be issued to the original payment method used for the booking.
Tourvigator: Fuoni Ijitimain, Zanzibar, Tanzania
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