Need help? We're here for you.

To register you will need: a valid government-issued ID or passport, your business registration certificate (if applicable), proof of insurance, and your bank account details for payouts. Depending on your business type you may also need your tax ID or VAT number.

Most applications are reviewed within 48 hours. You will receive an email notification once your account has been approved or if we need additional information.

We collaborate with both companies and independent operators who are registered, legally compliant, and provide high-quality travel activities. We only onboard responsible, socially just, and environmentally sustainable activities.

Yes. Select "Registered Tour Guide" during the registration process. You will need to provide your guide license or certification and a valid government ID.

Click "Forgot password?" on the login page and enter your registered email address. You will receive a password reset link within a few minutes. Check your spam folder if you do not see it.

Accounts are temporarily locked after multiple failed login attempts. Wait 15 minutes and try again, or use the password reset option. If the problem persists, contact our support team.

Go to your account settings and navigate to Security. You can enable two-factor authentication via email OTP or an authenticator app.

Log in to your supplier dashboard and go to Account Settings > Business Profile. You can update your company name, address, contact details, and business registration information there.

Go to Account Settings > Team Members. You can invite new team members by email and assign them roles (Admin, Manager, or Viewer). Admins can remove team members at any time.

Go to Account Settings > Notifications. You can choose which email and in-app notifications you want to receive, including new bookings, cancellations, and payout confirmations.

From your supplier dashboard, click "Add New Product". Fill in the activity details, upload photos, set your pricing and availability, and submit for review. Our team will review your listing within 48 hours.

Photos must be at least 1920×1080 pixels, in JPG or PNG format, and must accurately represent the activity. Avoid text overlays, watermarks, or stock photos. We recommend uploading at least 5 high-quality images.

Go to Products in your dashboard, find the product you want to edit, and click Edit. Changes to pricing and availability take effect immediately. Changes to the product description or photos may require a brief review.

Yes. Go to Products, find the product, and toggle the status to "Inactive". The product will be hidden from customers but all your settings will be saved. You can reactivate it at any time.

After completing a booking, customers are invited to leave a review. Reviews are verified and cannot be edited by suppliers. You can respond to reviews publicly through your dashboard. Manipulating the review system in any way is a violation of our terms.

The default policy is free cancellation up to 24 hours before the activity. You can set a custom cancellation policy in your product settings. Supplier-initiated cancellations may result in a cancellation fee.

Download the TourVigator Supplier app and use the built-in scanner to scan customer QR codes at check-in. You can also manually enter booking reference numbers if the QR code cannot be scanned.

Payouts are processed once or twice per month depending on your preference. By the 5th business day of each month you will receive payment for all completed bookings from the previous month. You can change your payout frequency in Account Settings > Payments.

We support bank transfers (local and international) and mobile money (M-Pesa, Airtel Money) for suppliers in Tanzania, Kenya, and Uganda. Add your payment details in Account Settings > Payout Details.

Go to Account Settings > Payout Details. For security, changes to bank account details may require re-verification. You will receive a confirmation email once the update is processed.

Payouts may be withheld if your account information is incomplete, if there are pending compliance documents, or if there is an active dispute or chargeback investigation. Contact support for details specific to your account.

Yes, a Tax Identification Number (TIN) is required for all suppliers. This is used for tax reporting purposes. You can add your TIN in Account Settings > Tax Information.

You as the supplier are solely responsible for determining your tax obligations, collecting applicable taxes from customers (which must be included in your Retail Price), and remitting them to the appropriate authorities.

Our commission is a percentage of the Retail Price for each completed booking. The exact rate is shown in your Supplier Account. There are no upfront costs — you only pay commission on completed bookings.

You can read the full Supplier Terms and Conditions on our legal pages. A link is also provided during the registration process.

If a customer does not show up, mark the booking as a "No Show" in your dashboard. No-show bookings are treated as completed bookings for payment purposes — you will still receive your payout.

Supplier-initiated cancellations should be avoided as they may result in a cancellation fee. If you must cancel due to a Force Majeure situation (e.g., severe weather), notify our customer service team immediately and we will process the cancellation without a fee.

You can contact customers through the messaging tool in your dashboard. All communication must go through the platform. Sharing personal contact details or soliciting off-platform bookings is a violation of our terms.

A sample voucher is a test booking you can create to see exactly what customers will receive. Use it to verify that your meeting point, timing, and other details are displayed correctly.

If your account has been deactivated, log in and follow the reactivation prompts. You may need to re-submit compliance documents. Contact support if you need assistance.

The Bookings section is in the main navigation menu of your supplier dashboard. You can filter bookings by date, status, and product, and export booking data as a CSV file.

Go to Analytics in your dashboard. You can view revenue, booking trends, conversion rates, and customer demographics. Use the date filter to compare performance across different periods.